FAQ
Most frequent questions and answers
A question we often receive with a simple response: Our Luxury Necklaces are hand-made by small, locally owned boutiques throughout the United Kingdom. They exhibit the enthusiasm, drive, devotion, and creativity to create exquisite Necklaces, and we offer an easy-to-use platform for you to access them all.
The delivery time depends on the store. Each store has its own delivery schedule, which is displayed on the product page. The delivery window for Jones Necklaces will be different from that of another store, but the delivery dates will be clearly shown during the ordering process.
The return policy varies by store, but typically returns are accepted within 30 days with prior notification, depending on the reason. If the received Luxury Necklaces is damaged or incorrect, it can be replaced. For other reasons, please reach out to us for assistance.
Please note that the exact return policy may vary between stores and it’s always best to check the specific store’s policy before making a purchase. If you have any questions or concerns about the return policy, you can reach out to the store directly or contact us for further assistance with your Luxury Necklaces.
Currently, you have the option to pay for your Luxury Necklaces. using a credit or debit card. In the near future, we plan to add PayPal and other payment methods for your convenience.